Elite Retreats

2018 Elite Retreat: The Client Experience
Vail, Colorado
November 13–15, 2018

Delivering a great client experience is essential to succeeding in the green industry. In fact, it’s a sure-fire way to stand out from your competition. Yet many companies struggle to get it right. At this elite retreat held in the spectacular setting of the Four Seasons Resort in Vail, the Marty Grunder! Inc. team will inspire you to think about the client experience in a whole new way and teach you proven tactics for increasing referrals and closing sales.

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Learn Customer Service from the Best
The retreat includes an interactive session with the Four Seasons’ elite team, who’ll show you how they deliver five-star service and how to translate their tactics to your own business. We held this event for the first time last year for our ACEs, and the response was so positive that we’re opening it up to ambitious landscape pros from all over who want to take their customer service and client experience to the next level.

Get Away to the Mountains to Work on Your Business and Have Some Fun, Too
Held at a beautiful mountain resort, this can be a great getaway trip for you, your right-hand man or woman, and/or other members of your team to step back from working in your business and instead spend time working on it. Invite your spouse or significant other, too—we have plenty of extracurricular events planned that they can join in and enjoy.

This Elite Retreat is limited to just 40 attendees and we expect it to sell out fast.

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Agenda

Tuesday, November 13
3:30 p.m.

Registration Opens

4:30 p.m.
Why the Client Experience Matters
Marty Grunder, President and CEO of Marty Grunder! Inc. and the Grunder Landscaping Co.

5:30 p.m.
The Four Seasons Vail: Why They Go the Extra Mile Every Day for Their Guests
James Cali and Jason New, Executive Coaches, Marty Grunder! Inc.

6 p.m.
Welcome Reception
Spouses and significant others included.

6:45 p.m.
Walk to Dinner
Spouses and significant others included.

7 p.m.
Dinner in Vail
Spouses and significant others included.

Wednesday, November 14
7–11 a.m.
Breakfast at your leisure at Flame in the Four Seasons
Spouses and significant others included.

8 a.m.
Delivering Five-Star Service in the Green Industry
James Cali and Jason New

9 a.m.
Break

9:15 a.m.
Holy Guacamole! Why Process Matters in Every Aspect of Your Business: A Team-Building Exercise

10:45 a.m.
Break

11 a.m.
Invest in Your Client Who Provides the Greatest Return: Your Team!
James Cali and Ben Hardy, Consultant, McFarlin Stanford

Noon
Enjoy Vail on your own

6 p.m.
Cocktail Reception
Spouses and significant others included.

6:45 p.m.
Walk to Dinner
Spouses and significant others included.

7 p.m.
Dinner in Vail
Spouses and significant others included.

Thursday, November 15
7–11 a.m.
Breakfast at your leisure at Flame in the Four Seasons
Spouses and significant others included.

8 a.m.
Delivering the Wow! Tactics to Drive Your Client Experience for Increased Referrals and Closed Sales
Jason New and Chris Psencik, Consultant, McFarlin Stanford

9 a.m.
The Four Seasons: The Difference Is in Our Details: Team-Building for Success

10:30 a.m.
Break

10:45 a.m.
Do Millennial Clients and Team Members Even Care about All This?
Vince Torchia, Vice President, Marty Grunder! Inc.

11:45 a.m.
The Wrap Up
Marty Grunder

Noon
End

Event Details

Registration
$1,495 per person
$495 for spouse or significant other

Includes the cocktail reception and dinner on both nights as well as breakfast both mornings. Hotel, travel, and other meals are not included.

Hotel Arrangements
We have secured a special room rate of $160/night at the Four Seasons; typically these rooms are as much as $1,195/night. If you are planning to stay longer in Vail, you may enjoy this rate three days before and three days after the retreat. To book your reservation, please call the resort line directly at 303.389.3301 and mention you are attending the MGI Elite Retreat.

Air Travel
You may fly into Denver International Airport (DEN) and travel by car or shuttle to Vail; the drive is two hours, with magnificent scenery. Both American and United Airlines provide direct service to Eagle County Regional Airport (EGE), which is just 30 minutes away by car or shuttle.

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Enjoy All That Vail Has to Offer

We have purposely built free time into the Elite Retreat schedule so you can take advantage of the outdoor—and indoor!—paradise that is Vail and the Four Seasons Resort. What’s more, you can extend your stay three days before the retreat and/or three days after at the reduced hotel rate and make a real vacation out of your trip.

Here are some of the fun-filled activities on offer. For additional information on pricing or to make arrangements, please contact the organizations directly. The Four Seasons concierge desk will also be available to assist you during your stay.

The Four Seasons Spa
The Forbes Five-Star Spa offers guests the opportunity to relax, renew, and restore their well-being.

Hiking or Snowshoeing
Hike with your friends and colleagues on one of the local 193 trails, or snowshoe if the weather permits. Meadow Mountain, June Creek, and Berry Creek are all great options, as is the iconic Hanging Lake Hike about 5 miles west. Paragon Guides offers guided hikes and snowshoe tours with advanced notice.

Skiing
Both Arapahoe Basin and Loveland Basin are great places to ski.

Fly-Fishing with Gore Creek Fly Fisherman
Gore Creek Fly Fishermen offer wade and float trips on the Eagle, Colorado, or Roaring Fork Rivers, with breathtaking views, strong wild trout, and expert instruction. Guides will tailor your trip to meet your ability and skill levels. For novices, Gore Creek also offers a free casting clinic every day at 10:30 a.m.

Vail Segway
Explore Vail with Pro Segway, which offers 90-minute tours.

Horseback Riding
Triple G Outfitters provides beginner and advanced 1.5-hour trail rides that start out low on the ranch and then head off through hay and alfalfa fields and along Muddy Creek, before making their way to the top of the scenic mesa for a spectacular view of the Sawatch Range.

Bowling
Enjoy bowling and world-class dining at Bōl.

Hot Springs
Visit Glenwood’s Iron Mountain Hot Springs or the Glenwood Springs Hot Springs Pools.

Movies
Cinébistro in Vail Village offers movies daily, or visit the movie theaters in Edwards and Eagle.

Scenic Drives
Drive to the historic mining town of Leadville to visit the mining museum, or through the beautiful Glenwood Canyon to Glenwood Springs and Aspen.

Shopping
Enjoy the stores around Vail Village, Lionshead, Avon, and Edwards, or visit the Outlets at Silverthorne.

Whiskey Tasting
Visit the 10th Mountain Whiskey Tasting Room on Bridge Street.

Local Breweries
Explore the thriving local beer scene with visits to Vail Brewing Company in Eagle-Vail, Crazy Mountain in Edwards, and Bonfire Brewery and 7 Hermits in Eagle.

Betty Ford Alpine Gardens
Although the flowers will not be in bloom at the Betty Ford Alpine Gardens, you can stroll through the grounds and enjoy the indoor education center.

Jeep and ATV Tours
Try climbing the hills in a rugged four-wheel–drive Jeep or ATV with your very own tour guide. Explore old mining towns and high altitude wagon roads at the very heart of the Colorado Rockies that are inaccessible to most vehicles. Most local raft companies, such as Nova Guides, offer Jeep and Hummer tours as well.

Zipline
Join Zip Adventures for a soaring zipline adventure experience in the mountains, above the trees, and across the streams of beautiful Colorado River.

 See You in Vail!

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