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Lose a Customer

When you lose a customer, you lose two ways. First, you don’t get their money. And second, your competitor does. Bill Gates Great quote there, don’t you think? Recently, I had to make a decision to stop doing business with a company that I greatly admire and respect. They did a lot of good for…

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Relationship Selling

Recently a client sent me an awesome e-mailing that talked about something I am very passionate about. That something is the concept of relationship selling. In the next several months, I will talk a little bit about relationship selling; in fact, we even have an upcoming teleseminar on this very topic. What is relationship selling?…

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