Bob Evans – Customer Service Update
- Written by Marty Grunder
- Published in Great Ideas
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A few weeks ago, I told the story of me going to Bob Evans for breakfast and even though they said they were going to open at 6:00 am, they were not even open at 6:13 am. One of our loyal followers, John Cross from Florida, sent my Great Idea on to Bob Evans corporate and sent us a gift certificate for breakfast.
Thanks for doing that John and while it would have been better if Bob Evans was just open at 6:00 am, like they said they would be (and then they would not have to send gift certificates like this), it was a nice gesture on their part. Another good lesson to learn from them is that you always apologize and don’t make excuses. This will get me to try them again.