General

Offer Your Undivided Attention

Everywhere you go and everywhere you look these days, you see people transfixed by their cell phones. You go to pay for new running shoes and you have to wait for the young woman at the register to finish texting before she’ll ring you up. You’re sitting in a restaurant wondering why your order is…

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Combine fun with a good cause.

We’ve all seen the difference having a strong team spirit can make to the success of a company. Employees see themselves as part of something bigger than themselves. They work together to solve problems and get the job done. They actually like the people they work with, which can make even the most taxing or…

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Listen Twice as Much as You Speak

When I speak with our industry’s business owners, I often hear a familiar complaint. Their teams, they grumble, just won’t do what they’re supposed to do. Their crews, they grouse, just don’t seem to care. How can they get their teams to change? My answer? Listen. Listen to yourself and how you talk about the…

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