General

Keep Score to Inform and Motivate Your Team

Last week we discussed how what gets measured gets improved, and looked at the top three financial metrics you need to monitor every month. This week Marty focuses on another set of numbers that are also crucial to the success of your landscaping business—and that you need to be sharing with your crews in the field if…

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The Client Experience Is about Everything Your Clients Encounter in Their Interactions with You

These days we hear a lot about the “client experience” and how important it is to the success of a business. In fact, according to the Harvard Business Review, focusing on the client experience “has become the single most important way for an organization to achieve success—often becoming its key differentiator and competitive advantage.” Some of…

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