How important is saying Thank You?

I love to take my family to Fleming’s. I know it’s a chain, but it is a really well run one at that. I admire a lot of what they do. We don’t get to go there often, as I have a good job, but not that “good” of a job (it’s not cheap, but high on value) but when we do go, I always get an e-mail like this thanking us……

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